For everyone

Accessibility Statement.

A website and a hotel that everyone can use. Last updated 2026-05-28.

Effective date: 2026-05-28  ·  Last reviewed: 2026-05-28  ·  Version: 2.0

Table of contents

  1. Our commitment
  2. Conformance target & standard
  3. Website accessibility features
  4. Assistive-technology compatibility
  5. Known limitations
  6. Physical-property accessibility
  7. Service animals
  8. Reasonable accommodations & auxiliary aids
  9. Alternative formats & communication
  10. Helpful free tools
  11. Feedback & reporting a barrier
  12. Enforcement (ADA Title III & CA Unruh Act)
  13. Ongoing efforts & policy updates
  14. Contact — ADA Coordinator

1. Our commitment

The Burgundy is committed to providing a hospitable, welcoming, and barrier-free experience to all of our guests — including guests with visual, auditory, cognitive, motor, neurological, speech, or other disabilities. We believe being a good innkeeper starts with removing barriers between you and a great stay. This Statement describes the work we have done, the work we are doing, and how to reach us if something on this website or on our property is not working for you.

Travill Holdings LLC, doing business as The Burgundy, is committed to compliance with Title III of the Americans with Disabilities Act of 1990 (the "ADA") and its implementing regulations (28 C.F.R. Part 36); the California Unruh Civil Rights Act (Cal. Civ. Code § 51 et seq.); the California Disabled Persons Act (Cal. Civ. Code § 54 et seq.); and Section 508 of the Rehabilitation Act of 1973, where applicable.

2. Conformance target & standard

Our target is conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium ("W3C"). WCAG 2.1 AA is the standard most commonly referenced by U.S. courts and the U.S. Department of Justice under ADA Title III. We are actively tracking WCAG 2.2 success criteria and intend to adopt new requirements as we publish updates.

Conformance with WCAG is an ongoing process, not a one-time event. We test new pages and templates as we build them, audit live pages at least quarterly, and remediate issues as they are identified or reported.

3. Website accessibility features

3.1 Structure & semantics

  • Semantic HTML5 landmarks (header, nav, main, footer, section, article) on every page.
  • Heading hierarchy in logical order (one h1 per page; h2/h3/h4 nested without skipping levels).
  • lang="en" set at the document level.
  • Skip-to-content link as the first focusable element on every page.
  • main landmark is keyboard-focusable (tabindex="-1") so the skip link delivers focus correctly.

3.2 Keyboard & focus

  • All interactive elements (links, buttons, form controls, mobile-menu toggle, hero slideshow controls) are operable with a keyboard alone.
  • Visible :focus-visible indicators on all focusable elements, with sufficient color contrast against the surrounding surface.
  • Logical tab order matching the visual reading order.
  • No keyboard traps. The Escape key closes the mobile menu and any modal.
  • Skip link is permanently in the source order at the top of every page and becomes visible on focus.

3.3 Images & non-text content

  • Meaningful alt text on content images describing the subject or function.
  • Decorative images and icons are marked with empty alt="" and aria-hidden="true" where appropriate.
  • SVG icons include aria-hidden="true" and focusable="false" when they are decorative.
  • Image width and height attributes are present on every <img> to prevent layout shift.

3.4 Color, contrast & motion

  • Body text contrast ratio meets or exceeds 4.5:1; large text meets or exceeds 3:1, per WCAG 1.4.3 (AA).
  • Brand colors used for text on cream backgrounds (#A36811 orange-deep, #3C1800 chocolate) have been adjusted to pass AA contrast.
  • Color is never the sole means of conveying information.
  • The site respects the prefers-reduced-motion: reduce system preference: animations and the hero slideshow are neutralized for users who request reduced motion.
  • No auto-playing audio. No content flashes more than three times per second.

3.5 Forms

  • Every form control has a visible or programmatically associated label.
  • Required fields are marked both visually and via the required attribute.
  • Error messages are programmatically associated with the field via aria-describedby and announced to screen readers.
  • Form-action and submit-button labels describe the action clearly.

3.6 ARIA & dynamic content

  • Mobile-menu toggle uses aria-expanded and aria-controls, kept in sync via JavaScript.
  • Hero slideshow exposes prev / next / pause controls with descriptive aria-label values.
  • "Current page" links in the primary nav use aria-current="page".
  • Section landmarks have descriptive aria-labelledby or aria-label attributes.
  • Live regions (where used) employ aria-live politely.

3.7 Touch & pointer targets

  • Interactive controls have a minimum touch target of 44 × 44 CSS pixels (WCAG 2.5.5, AA).
  • Adequate spacing between adjacent targets to prevent mis-tap.
  • Drag-only interactions have a single-tap alternative.

3.8 Page metadata & assistive parsing

  • Each page has a unique, descriptive <title>.
  • Meta description summarizes the page content for assistive parsers and screen-reader users browsing search results.
  • JSON-LD structured data exposes property, room, and accessibility-relevant information to AI assistants and search engines.
  • Reading-order matches DOM order (no CSS-only reordering of meaningful content).

4. Assistive-technology compatibility

We test against current versions of the following assistive technologies. Older versions may not behave identically and we cannot guarantee compatibility with every release.

  • Screen readers: NVDA (Windows) with Firefox and Chrome; JAWS 2024+ (Windows) with Edge and Chrome; VoiceOver (macOS & iOS) with Safari; TalkBack (Android) with Chrome.
  • Keyboard-only navigation on Windows and macOS.
  • Browser zoom up to 200% without loss of content or function (WCAG 1.4.4).
  • Operating-system contrast / dark-mode preferences — honored where applicable.
  • Switch / sip-and-puff controls — supported via standard ARIA semantics and keyboard equivalents.
  • Voice-control software (Dragon NaturallySpeaking, macOS Voice Control) — supported through programmatic labeling.

Combinations not on this list (older browsers, end-of-life screen readers, niche assistive devices) may work but are not regularly tested. If you encounter a barrier with a specific combination, please report it (see § 11) and we will prioritize remediation.

5. Known limitations

As of the effective date above, we are aware of the following accessibility gaps and are actively working to address them. If any of these would affect your stay, please contact us and we will help by phone or email.

  • Booking widget. The booking widget is provided by our reservation partner, Cloudbeds. We have asked Cloudbeds about their WCAG conformance and are tracking their roadmap, but we cannot independently warrant it. If the widget is a barrier, please call us at +1 (858) 799-0213 and we will take your reservation over the phone.
  • Map embed. The Google Maps embed on our Contact page is a third-party iframe; Google's own accessibility features apply. A text version of our address and driving directions is provided alongside the map.
  • Older photography metadata. A small number of archive images on the Site may have descriptive but not yet fully optimized alt text. We audit and re-write as we go.
  • Decorative SVGs. We continue to audit decorative SVG icons across the site to confirm they are correctly hidden from screen readers via aria-hidden="true" and focusable="false".
  • PDF documents. Where we publish PDFs (rare), they may not be fully tagged. An accessible alternative format is available on request — see § 9.

6. Physical-property accessibility

The Burgundy is a 1970s-era lodge undergoing ongoing renovation. While our newer construction and renovations meet or exceed current accessibility codes, some legacy areas of the Property do not. Each accessible feature listed below is identified individually in the corresponding Cloudbeds room description.

6.1 Public & common areas

  • Accessible parking spaces with appropriate signage and access aisles, located near the lobby entrance.
  • Accessible main entrance with no step at the threshold.
  • Accessible path of travel from the parking area to the lobby, bar, pool deck, and (where possible) guest rooms.
  • Lobby check-in counter has a lowered section to accommodate wheelchair users.
  • Public restrooms in the lobby with grab bars, accessible stalls, and lever-handled faucets.

6.2 Guest-room accessibility

  • A subset of guest rooms meet current ADA / Cal. Title 24 mobility-accessibility requirements (widened doorways, accessible bath, lever hardware, accessible thermostat, accessible electrical outlets).
  • Visual / auditory accessibility kits (door-knock alerter, smoke-alarm strobe, TTY, bed-shaker, phone amplifier) are available on request — please notify us at least 48 hours before arrival so we can place the kit before check-in.
  • Pet-friendly rooms accommodate service animals (see § 7) at no charge.

6.3 Pool, spa & recreation

  • Pool access is via stair entry; a portable pool lift is available on request and stored at the front desk.
  • Pool deck, fire pit, and basketball / pickleball areas are accessible by paved pathways.

6.4 Pre-arrival accessibility consultation

If you have specific accessibility needs or want to be sure a room will work for you, please call +1 (858) 799-0213 or email [email protected] before you book. We will discuss your needs and match you to the right room, equipment, and arrival workflow.

The Burgundy reports accessibility features through its Cloudbeds property profile so that OTAs (Booking.com, Expedia, etc.) display accurate information. If a third-party listing shows inaccurate accessibility features, please report it to us and we will correct it.

7. Service animals

Service animals as defined by Title III of the ADA (28 C.F.R. § 36.104) are welcome in all areas of the Property open to guests. There is no fee for service animals.

In accordance with ADA guidance, our staff may ask only two questions: (1) is the animal a service animal required because of a disability? and (2) what work or task has the animal been trained to perform? We will not ask for documentation, certification, identification, or a demonstration of the task.

Service animals must be under the control of the handler at all times (typically by leash, harness, or tether, unless those interfere with the task being performed). The handler is responsible for the animal's care, feeding, behavior, and any damage caused.

Emotional-support animals, comfort animals, and therapy animals are not service animals under ADA Title III and are treated as pets for purposes of the pet fee. See Terms & Conditions § 7.

8. Reasonable accommodations & auxiliary aids

We provide reasonable accommodations and auxiliary aids on request, at no charge, to ensure effective communication and equal access. Examples include but are not limited to:

  • Reading aloud a printed menu, registration card, or other document.
  • Written notes in lieu of verbal communication for guests who are deaf or hard of hearing.
  • Use of California Relay Service 711 / TTY relay for inbound and outbound calls.
  • Visual / auditory in-room accessibility kit (see § 6.2) on request.
  • Assistance with luggage, navigation, or wayfinding on the Property.
  • Pre-arrival room walkthrough by video call so a guest can confirm a room suits them.
  • Wheelchair-accessible airport / shuttle pickup (with a partner provider, at the guest's cost).

To request an accommodation, please contact our ADA Coordinator (see § 14) at least 48 hours before arrival when reasonably possible. Same-day requests are accommodated where feasible.

9. Alternative formats & communication

Any document we publish on this Site is available, on request, in: large print (18-point sans-serif); plain-text format; audio recording (MP3) read by a staff member; or Braille (subject to a reasonable lead time, via a contracted service). To request an alternative format, contact our ADA Coordinator at [email protected] or +1 (858) 799-0213. We will respond within two (2) business days.

10. Helpful free tools you can use right now

If you prefer to adjust your own browsing experience, the following free tools can help on most websites including ours:

  • Built-in browser zoom (Ctrl/Cmd + plus) up to 200% without loss of content.
  • Reader mode in Safari, Edge, and Firefox to strip styling.
  • OS-level high-contrast modes on Windows, macOS, iOS, and Android.
  • Screen-reader software: NVDA (free, Windows); VoiceOver (built-in, Apple); TalkBack (built-in, Android); Narrator (built-in, Windows).
  • Speech-input software: Windows Voice Access; macOS Voice Control; Dragon NaturallySpeaking.
  • "Read aloud" browser features in Edge, Chrome, and Safari.

11. Feedback & reporting a barrier

If you encounter a barrier on this website — or anywhere on our Property — please tell us. We treat every accessibility report as a priority.

  • Email: [email protected]
  • Phone: +1 (858) 799-0213
  • California Relay: dial 711 and ask the operator to connect you
  • Mail: The Burgundy — ADA Coordinator — 41121 Big Bear Blvd, Big Bear Lake, CA 92315

When you reach out, please include (if you can): the page URL or location on the Property where you encountered the barrier; what you were trying to do; the device, browser, and assistive technology you were using; your preferred response method.

Our response commitment: we will acknowledge accessibility complaints within 2 business days and provide a substantive response — including a remediation plan, an alternative path to the function or content, or both — within 10 business days. If a fix requires more time, we will explain why and provide an interim alternative.

12. Enforcement (ADA Title III & California Unruh Act)

If we are unable to resolve your concern, you have the right to file a complaint with the following enforcement authorities:

  • U.S. Department of Justice, Civil Rights Division — Disability Rights Section — ada.gov; ADA Information Line 1-800-514-0301 (voice), 1-833-610-1264 (TTY).
  • California Civil Rights Department — calcivilrights.ca.gov; 1-800-884-1684.

We prefer to hear from you first so we can fix the issue directly, but you are not required to contact us before filing a complaint.

13. Ongoing efforts & policy updates

Accessibility is built into our development process, not bolted on:

  • Every new page or template is checked against WCAG 2.1 AA before it ships.
  • Every change to the design system is reviewed for keyboard-operation, focus indicators, color contrast, motion, and screen-reader output.
  • We audit live pages at least quarterly with automated tools (axe DevTools, Lighthouse) supplemented by manual screen-reader testing.
  • Accessibility-related issues reported through feedback channels are tracked to closure with documented remediation steps.
  • Property-facing staff receive training on disability etiquette, ADA Title III obligations, and our service-animal policy.
  • We review this Statement at least annually and update it when we ship significant accessibility improvements or when we discover gaps to disclose.

14. Contact — ADA Coordinator

Our designated ADA Coordinator handles accessibility questions, accommodation requests, and barrier reports for both the Site and the physical Property.

The Burgundy — ADA Coordinator
Travill Holdings LLC dba The Burgundy
41121 Big Bear Blvd
Big Bear Lake, CA 92315
Phone: +1 (858) 799-0213
California Relay: 711
Email: [email protected]

This Statement is provided to inform guests of our accessibility practices and to facilitate effective communication. It does not waive, limit, or modify any rights you may have under federal, state, or local law.